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STORTFORD GRANGE

Physiotherapy Centre

Jenkins Lane Hallingbury Road

Bishops Stortford Herts CM22 7QL

01279 654020

We have changed from a

COST PER SESSION RATE

to an all inclusive

COST PER CONDITION RATE

We are also offering a full  money back guarantee if the agreed goals are not achieved.

This applies to patients who have not had a surgical procedure that needs a Physiotherapy Rehabilitation Programme as the ability to gain a  full recovery depends as much on the surgery as the physiotherapy treatments and programme. In other words, if the surgery fails, then that is down to the surgeon and not the physiotherapy input.

We have been listening to our patients about the different ways they would prefer to be charged for the treatment they receive here at Stortford Grange.

We had an overwhelming response to fees being charged based on a firm price for the whole treatment being agreed in advance.

UNDER THE NEW SCHEME:

• Every patient receives a free assessment and diagnosis of their condition, and then they are advised of what the treatment will involve and be told what the total cost will be.
• After the initial FREE assessment, offered with all three Plans, every factor is discussed with the patient and only progressed with the patient’s full understanding and consent.
• There is no obligation for the patient to receive treatment. They are free to take the information, assessment, diagnosis and proposed treatment plan to be used at their discretion.
• All printed material, information books and Exercise Bands are included in the fees of all 3 Plans and the individual treatment scheme fees.
• This is an all inclusive price with no hidden extras  (except a Non Attendance Fee for an unexplained failure to attend for an appointment).
• The first session will last approximately 1 ½ hours.
  WE DO NOT CHARGE BY TIME.

For those patients who may prefer the more usual fee structure of charging by the session, we have re-introduced the individual treatment fee of £75.

As with the 3 Plans, the assessment, diagnosis and treatment plan is offered at no charge.

Fees will only be incurred when treatment has been agreed and started.

Payment will be required at each treatment session.

PLAN A £270

It is anticipated that this Plan will be for those patients who have a condition that will respond quickly and easily to treatment whilst including the all important aspect of  education and advice as to how to avoid, or manage the condition in the future.

PLAN B £360

It is anticipated that this Plan will be for patients who have a more complex problem, or multiple diagnoses.

Where a condition has been causing problems for some time, then other areas of the body may be affected and require all of the elements to be dealt with to achieve a successful outcome.

PLAN C  £540 +

Price to be agreed

This Plan is for those patients who require a much longer term of treatment and rehabilitation following orthopaedic surgery or who have a chronic pain condition.

Orthopaedic rehabilitation programmes following fractures, knee or hip replacement surgery, for example, need more Physiotherapy and patient time and effort. Surgery of any kind is a traumatic experience, let alone any injury that lead to surgery in the first place.

For this reason the fees will be calculated on the estimated Physiotherapy requirements. The usual approach is for more intensive sessions, close together to start the programme, followed an increasing time between sessions as the patient is able to take more responsibility for their recovery.

GENERAL INFORMATION

Previously, patients were charged a fee for each Physiotherapy session that they received. This is the usual way of charging by virtually all health care providers in any field. We believe we are the first provider of Physiotherapy Services to offer this style of payment plan in the UK.

It is also common for patients to be charged for their sessions by the hour and this was one area that we have always felt was inappropriate. The time taken per session should be decided by the needs of the patient and the clinical decision of the staff.

WHY CHANGE?

We looked at our outcome measures and the clinical results that we were able to achieve and decided that we should be offering our services on a completely different basis.

So we decided that by offering our patients a fixed, all inclusive fee, then they know from the outset exactly what is involved both financially and clinically.

Our aim is to identify what is wrong; decide on a treatment plan, which is then agreed with the patient, and offer the most cost effective of one of the 3 Plans.

Once agreed, these Plans are inclusive with no hidden extra costs. The important point to remember is that Plans A and C are not limited by the number of sessions. Plan B is the only Plan limited by treatment numbers.

HEALTH INSURANCE etc
Currently, Stortford Grange only has a direct settlement arrangement with Bupa and AXAPPP. Patients with cover from these companies will continue to be charged as before, until April 2010.

For all other Insurance Providers, the patients will be required to pay for their treatment as before and then claim the money back. We will provide them with a report that includes the dates of the treatments and the total cost.

Where other intermediaries are involved eg Solicitors or Insurance companies following RTCs etc, then we will be happy to discuss alternative payment and invoicing arrangements.

WE OFFER TWO PAYMENT  OPTIONS:

1. Full payment for the assigned Plan on the first day of treatment. A £10 discount on Plans A, B, and C will be offered for this option.
2. £90 deposit on the first day then £90 weekly instalments.
    

NB Full settlement of any outstanding amount will be expected on discharge.